How to Harness Human Intelligence

Data is amazing. It can add precision to any evidence, insight to any problem, and objectivity to any decision. Humans (customers) are also amazing. They provide nuanced interpretations of any case, a real understanding of problems, and can think beyond quantitative constraints. While both are important, they are also complementary, and it is essential that they are used together when tackling any analytical problem.

Customer positives: complete understanding of problem and required solution, always exists, doesn't require analytic expertise to extract information. Customer negative: Cannot provide quantitative fine-tuning.
Data negatives: partial understanding of problem attainable at best, rarely exists, requires analytic expertise to extract information. Data positives: Optimal source of quantitative fine-tuning.

It’s unfortunate how profoundly important human expertise is often underutilized due to the difficulty of integrating qualitative data with quantitative analytical frameworks. For this reason, Advanata was designed from the ground up to provide a robust solution to this issue.

Advanata uses an inductive (top-down) approach with a proprietary framework where the majority of the information describing the problem comes from the customer and is then fine-tuned by data. This approach combines the complementary nature of these two sources to fully and rapidly describe the problem in order to arrive at a solution.

Inductive approach is used by Advanata. Information content is dominated by customer knowledge and then fine-tuned by data knowledge.
Deductive approach is conventionally used. Information content is dominated by data knowledge and then fine-tuned by customer knowledge.

The inductive approach capitalizes on overall problem understanding provided by the customer and is vital when only limited data exists while also allowing for continued refinement as additional data becomes available (Note the similarity to reinforcement learning which has been a major contributor to the recent renaissance in AI models).

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